Portals are a first and essential step in any digital workplace journey. Simply put, they are a central place for employees, customers, partners, and vendors to get all relevant information. Information may come from different sources, and be created or managed by different groups of people. Next-gen portals provide a user-centric way to present this information to help people find significant information from anywhere on any device.

Organizations often need different types of portals, each serving a different purpose and audience. In this blog series, we will share our experience implementing these different types of portals for our customers.

Intranets – Employee Self-Service, Collaboration, and Content Portals
Read more on this related post Next-gen mobile cloud-ready portals with secure self-service

Intranets are internal communication and content portals built to increase employee engagement and collaboration. Common features of Intranets include: corporate news & events postings, people directory, success stories and profiles, central access to resources and tools, departmental or business unit sites with published content for the organization, and team collaboration sites for efficient day-to-day document management and collaboration.

Customer, Partner, Citizen Self-service Portals
Read more on this related post Next-gen mobile cloud-ready portals with secure self-service

Every organization interacts with customers, partners, or other external stakeholders such as citizens for government organizations. Customer, Citizen and Member portals allow you to provide customer service and increase customer engagement via self-service help desks, streamlined case management, and a fully-populated knowledgebase. Partner Self-service portals help with partner channel management and opportunity delegation, accounts, and customer management.

Data insights and Business Analytics Portals
Read more on this related post Microsoft BI suite for Business Analytics Portals

Reporting and Dashboard portals visualize data sets, illustrating important metrics and relationships in one central place, by securely drawing from different systems, such as databases, enterprise applications, and IoT devices. These can take the form of dedicated Business Analytics portals or can be used to embed reports and dashboards into existing portals.

Do you have a portal solution that isn’t currently working for you today? We can tackle all portal problems, implementations, and support issues.

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